Frequently Asked Questions (FAQs)

Last Updated: March 12, 2026

1. What payment methods does Danes Enterprise accept?

Danes Enterprise accepts:

  • Family Bank Paybill: 222111, Account Number: 51742 (Danes Enterprise)
  • Bank Transfer: Account Number: 061000051742 (Danes Enterprise)
  • Cash on Delivery (COD): Available for customers within Kenya. Payment is collected upon delivery.
All payments are processed in Kenyan Shillings (KES).

2. How long do I have to return a product?

You can request a return within 7 days from delivery. We accept returns for both defective and non-defective products. Items must be new, unused, in their original packaging, and in resalable condition. A valid receipt or proof of purchase is required. Custom or specially ordered items may not be eligible unless defective or delivered in error.

3. What is the return process and who pays for return shipping?

Return Process:

  1. Contact us first for approval via phone, email, or WhatsApp.
  2. Once approved, you can return the item in store or by mail.
  3. Return label is included in the package and free of charge. No return shipping costs for our customers.
No restocking fees are charged.

4. When will I receive my refund?

Refunds are processed to your original payment method within 7 days of approval after we receive and inspect your returned item. Original shipping fees are non-refundable unless the return is due to our error.

5. Do you accept exchanges?

Yes, we accept exchanges. Items must be new, unused, in original packaging, and in resalable condition. Please contact us first to arrange an exchange.

6. How long does delivery take and what are the shipping fees?

Delivery Timeline:

  • Handling Time: 0–1 business day
  • Transit Time: 1–2 business days
  • Total Estimated Delivery: 1–3 business days from order confirmation
  • Processing Days: Monday to Saturday, excluding public holidays
  • Order Cutoff: 6:00 PM (East Africa Time, Nairobi). Orders after cutoff are processed next business day
Shipping Fee: Free shipping on all orders within Kenya. No minimum or maximum order value required. No additional charges based on weight, size, quantity, or location. This applies to the entire catalog of products.

7. Do you ship outside Kenya?

Currently, we deliver products within Kenya only.

8. Can I inspect my item before accepting a Cash on Delivery order?

Yes. For COD orders, you can perform a visual inspection to confirm the item is correct and undamaged. Items must remain unused and in original packaging to be eligible for returns or exchanges.

9. How can I track my order?

You will receive SMS, email, or WhatsApp notifications once your order has been dispatched and is in transit, including tracking information where available.

10. What if I receive a damaged or incorrect item?

Contact us immediately! We accept returns for defective products and items delivered in error. We will arrange a replacement or return at our cost. Return label is included in the package and free of charge.

11. How does Danes Enterprise protect my personal information?

Danes Enterprise uses SSL encryption and industry-standard security measures to safeguard your personal data. Information collected is used for order processing, customer support, and legal compliance. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Full payment card or banking details are never stored on our servers.

12. How can I contact Danes Enterprise for support?

You can reach us through:

  • Phone: +254 117 786 758
  • Email: info@danesenterprise.co.ke
  • WhatsApp: +254 117 786 758
  • Visit our store: Shop B33, Third Floor, New Three Eden House, Luthuli Avenue, Nairobi, Nairobi County 00100, Kenya
  • Store Hours: Monday to Saturday, 8:00 AM – 6:00 PM (closed Sundays and public holidays)

13. Where can I find your full policies?

You can review our complete policies here:

Need more help? Contact our customer service team — we're here to assist you!