Danes Enterprise Customer Service Page
Customer Service Overview
Welcome to Danes Enterprise Customer Service. We're committed to providing you with the best shopping experience. Below you'll find all the information you need about our policies, how to get help, and answers to common questions.
Quick Contact - Click to Connect
+254 117 786 758
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Chat with Us
Instant messaging for quick assistance
info@danesenterprise.co.ke
Send detailed inquiries or documents
Visit Our Store
Shop B33, Third Floor
New Three Eden House, Luthuli Avenue
Nairobi, Nairobi County 00100
Kenya
Response Time Guide: Phone: Immediate during business hours WhatsApp: Within minutes Email: Within 24 hours
Returns & Refunds
Return Eligibility
- Timeframe: 7 days from delivery date
- Product Condition: New only, unused, in original packaging, and in resalable condition
- Returns accepted for: Both defective and non-defective products
- Requirements: Valid receipt or proof of purchase required
- Restocking fees: No cost
Return Process
- Contact us first: Never return items without prior approval
- Get approval: Contact us via phone, email, or WhatsApp
- Return methods: Drop off at our store OR ship via courier (after approval)
- Return label: Included in the package and free of charge
Refund Timeline
- Refunds processed to original payment method within 7 days of approval
- Original shipping fees non-refundable (except for our errors)
- No restocking fees
Exchanges
We accept exchanges. Items must be new, unused, in original packaging, and in resalable condition. Contact us first to arrange.
View Full Return PolicyShipping Information
Delivery Areas
Currently shipping within Kenya only
Processing Time
- Cutoff: Orders before 6:00 PM (East Africa Time, Nairobi) processed same business day
- Business Days: Monday-Saturday (excluding public holidays)
Delivery Timeline
- Handling Time: 0–1 business day
- Transit Time: 1–2 business days
- Total Estimated Delivery: 1–3 business days from order confirmation
- Applies to entire catalog of products
Shipping Fees
Free shipping on all orders within Kenya
No minimum or maximum order value required
No additional charges for weight, size, or location
View Full Shipping PolicyPayment Methods
Accepted Payment Options
- Family Bank Paybill: 222111, Account: 51742 (Danes Enterprise)
- Bank Transfer: Account: 061000051742 (Danes Enterprise)
- Cash on Delivery (COD): Available within Kenya
Payment Security
- Secure payment gateways with SSL encryption
- We do not store full payment card or banking details
- All payments processed in Kenyan Shillings (KES)
Frequently Asked Questions
How do I start a return?
Contact us first at +254 117 786 758, info@danesenterprise.co.ke, or WhatsApp. We'll guide you through the approval process within your 7-day return window.
What's not eligible for return?
Custom or specially ordered items (unless defective or delivered in error). All returns must be new, unused, and in original packaging.
Who pays for return shipping?
Return label is included in the package and free of charge. No return shipping costs for our customers.
When will I get my refund?
Within 7 days after we receive and approve your return.
How do I track my order?
You'll receive SMS, email, or WhatsApp notifications with updates once your order is dispatched and in transit.
How long does delivery take?
1–3 business days from order confirmation with free shipping on all orders.
What if I receive a damaged item?
Contact us immediately! We'll arrange a replacement or return at our cost. Returns are accepted for both defective and non-defective products.
About Danes Enterprise
We specialize in electronics and home appliances including:
Audio Equipment
TVs & Displays
Home Appliances
Kitchen Appliances
Our Commitment: We provide practical, reliable home technology with clear policies and dedicated customer support.
Policy Documents
All policies are designed to comply with Google Merchant Center standards for transparency and customer protection.